Professional terms

Credentials and accurate sign-up

By signing up as a professional, you declare that:

• You hold an active registration with your profession's council (for example, CREF, CRN or CRM) and the number you entered is yours.
• You only act within what your credentials allow. Functions reserved for one profession, such as prescribing medication, are available only to it.
• You keep your name, registration, contact details and professional address up to date.

We may ask for proof of registration at any time and suspend the account until it is provided. Signing up with false data or someone else's registration leads to account termination.

Your professional responsibility

You are an independent professional: not an employee, partner or representative of EVA. The guidance, prescriptions and conduct you adopt with each person are your technical responsibility, subject to your council's code of ethics. EVA provides the follow-up tool.

Summaries, alerts, suggestions and protocols generated by EVA, including by artificial intelligence, support your decision and may contain errors. Review everything before using it or assigning it to someone. The "Needs attention" queue and automatic notices do not replace your assessment and do not work as emergency monitoring.

Your patients' and clients' data

You only see a person's data after they accept the connection, and only the categories they chose to share (workouts, habits, metrics, check-ins, exams, schedule, medications, nutrition). They can change these choices or end the connection at any time, and access ends immediately. When using this data, you agree to:

• Use it only to follow and care for that person.
• Keep professional confidentiality and not copy, export, publish or pass the data to third parties outside the care relationship.
• Not record a person's data without their knowledge and permission.
• Enter in EVA only information that is true and relevant to the care provided.

Every access by a professional to a person's data is logged. You are responsible, under Brazil's General Data Protection Law (LGPD) and your council's rules, for how you use the information you accessed.

Protect your access

The professional account is personal and non-transferable: do not share your login or password with your team; each team member uses their own account. Use your device lock and, in the app, the optional Face ID or passcode protection for EVA Pro. Sign out on shared devices. If you suspect unauthorized access, change your password and let us know right away.

Invitations and communication

Through EVA Pro, invite only people you care for or who asked to be followed by you. The connection only starts once the person accepts. Messages exchanged in the app are for follow-up: do not send advertising to people who did not ask for it, nor misleading or offensive content, nor content promising treatment results.

Content, protocols and marketplace

The content, recipes, challenges and protocols you create remain yours. You guarantee you hold the rights to what you upload and grant us the license needed to store, process and display this material to the people you intend it for. Protocols published on the marketplace are reviewed by EVA before they become visible; we may refuse or remove material that violates these terms, third-party rights or good health practice. The sales conditions shown in the sales area at the time of publication apply to each protocol.

Partner organizations

Whoever manages an organization in EVA Pro is responsible for the team they invite, including counter staff, and must remove access for anyone who leaves the team. The organization sees program figures and non-sensitive data of customers who agreed to take part; individual health data never appears on the organization's dashboard. Coupons, benefits and campaigns follow the rules set by the organization, which is responsible for honoring what it offers to customers.

Plan and billing

EVA Pro is currently free for professionals. If we start charging for any function, we will give advance notice and nothing will be charged without your agreement. Billing your patients and clients for your services is between you and them: EVA Pro's finance area only helps organize contracts and invoices.

Suspension and termination

You can close your professional account whenever you want. We may suspend or end access in case of invalid registration, misuse of patient data, violation of these terms, a well-founded complaint or a legal requirement, with notice whenever possible. When a professional account is closed, connections end and access to people's data stops. Your own data follows the deletion rules in the Privacy policy.

Limitation of liability

EVA is not responsible for the acts, guidance or prescriptions of the professional, nor for decisions made based on incomplete or incorrect information entered by the professional or by the person being followed. Nor is EVA responsible for the unavailability of third-party services, such as app stores, messaging providers and connected devices.

Governing law, venue and changes

These terms are governed by Brazilian law, and the courts of São Paulo/SP are chosen as the venue, unless the law provides otherwise. We may update these terms; the current version is always published on this page, with the date at the top. If a change is significant, we will notify you in EVA Pro or by email before it takes effect.