Account and data deletion

Updated on September 4, 2026

This page explains how to delete your account in the EVA One app and the personal data linked to it, including health data. You can do it yourself, inside the app, without talking to anyone. We also explain what is erased, what has to be kept by legal obligation, and how long it takes.

1. In the app (immediate)

If you still have access to your account, this is the fastest path — deletion happens right away:

1. Open the EVA One app and sign in to your account.
2. In the bottom bar, tap "Mais" (More) and then "Perfil" (Profile).
3. Tap "Termos e Privacidade" (Terms and Privacy) to open the "Privacidade e dados" (Privacy and data) screen.
4. Scroll to the "Excluir Minha Conta" (Delete My Account) section and tap "Excluir minha conta".
5. Type the word EXCLUIR to confirm.

That's it: the account is closed immediately and your personal and health data are erased. The action is irreversible — the account cannot be recovered afterwards. If you have an active contract or an open invoice with a professional, the app will ask you to settle it before completing the deletion.

2. By email (if you no longer have access to the app)

Lost access to your device or already uninstalled the app? Request deletion by email:

1. Write to contato [arroba] eva.one from the same email address registered in your EVA account.
2. Use the subject: "Delete my EVA account".
3. Tell us the email (or phone number) of the account you want deleted. Never send passwords or card details — we never ask for those.
4. We will confirm your identity before erasing anything, to protect you from requests made by third parties.

We complete the deletion within 15 calendar days from the confirmation of your identity, as required by Brazil's data protection law (LGPD), and we email you when it is done.

Just want to download your data first?

You can export a full copy of your data without deleting anything. In the app: Profile → "Termos e Privacidade" → "Baixar meus dados" (Download my data). We generate a file with your history and send a private download link that expires in 24 hours. Do this before deleting, because afterwards nothing can be recovered.

What is erased

Deletion permanently removes the personal and health data linked to your account:

• Registration and profile: name, email, phone number, tax ID, date of birth, photo and sign-in credentials.
• Health and well-being: lab results and metrics, weight and measurements, sleep, physical activity, mood, check-ins, goals and progress history.
• Medication: registered medicines, doses, schedules, stock and reported side effects.
• Photos and files you uploaded: meals, body, lab reports, prescriptions, labels and packaging.
• Conversations with EVA, including those held over WhatsApp, and the analyses generated from them.
• Data synced from wearables and from Apple Health / Health Connect.
• Calendar, appointments, workouts, protocols, achievements, notifications and social content.
• Links with professionals and organizations: all are terminated and they stop seeing your data.

What is kept and for how long

Financial and tax records (contracts, invoices and payments) are not erased: Brazilian law requires us to keep them. They are anonymized — detached from your name, email and tax ID — and kept only for the required tax period. Backups are overwritten in the normal cycle, within 90 days. We also keep a minimal record that the deletion was requested and carried out, so we can prove it to you and to the authorities.

Only want to stop the WhatsApp messages?

If you talk to EVA over WhatsApp and only want to end that channel without deleting your account, reply "PARAR" (stop) to any of our messages. "sair", "cancelar" and "descadastrar" work too. We stop sending messages immediately and your number is no longer used by that channel — your account and your data in the app stay intact. When you delete the account, the WhatsApp link and the history of those conversations are erased along with it.

If you have an active subscription

Subscriptions purchased through the App Store or Google Play are billed by the store, not by us — so deleting your account does not cancel the automatic renewal. Cancel it in the store as well: on iPhone, in Settings → your name → Subscriptions; on Android, in the Google Play Store → Payments and subscriptions. Do this before deleting the account, because afterwards you will no longer have access to the app to manage it.

Questions and contact

EVA Tecnologia Ltda (CNPJ 65.228.711/0001-63) is the controller of the data processed in the EVA One app. For questions about deletion, about this page, or to exercise any other right under the LGPD — access, correction, portability or withdrawal of consent — write to contato [arroba] eva.one.